Financial Assistance Advisor I - Front Counter

University of the Incarnate Word

San Antonio, TX, USA

Published: 9/18/2024

Administrative Staff

Full Time

Financial Assistance Advisor I - Front Counter

UIW Mission

Position Summary
The Financial Assistance Advisor I-Front Counter counsels students and respective family on various types of resources available, eligibility requirements, and university costs. Advisors provide excellent service and a friendly atmosphere while being accountable for following Federal, State and Institutional regulations. The Financial Assistance Advisor I-Front Counter reports to Assistant Director of Financial Assistance.

Essential Functions

Job Duties

Knowledge Skills and Abilities

Excellent customer service skills.
Strong communication skills.
Ability to maintain professionalism, a positive attitude, and patience.
Ability to proactively problem-solve, multi-task, and organize in a fast-paced collaborative environment.
Reliable, self-motivated, and able to contribute to and support a team effort.
Ability to work effectively with individuals from diverse communities and cultures.
Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education
Bachelor's Degree. Note that a Master's Degree with no experience will be considered.

Required Work Experience
One (1) year professional experience in customer or student services.

Preferred Qualifications
Prior experience with financial assistance or student services, BANNER, SQL, and fluency in Spanish.

Required Certifications, Licenses or Registrations
None specified.

Work Hours
Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals, to include some evenings or weekends during peak periods.

Physical Demands
None specified.

Posting Number: AS2047PO
Job Type: Full Time
Job Category: Staff (non-exempt)
Desired Start Date: 10/16/2024
Position End Date (if temporary):
Reports To: Assistant Director of Financial Assistance
Salary: $42,000 Annualized
Open Date: 09/17/2024
Close Date:
Open Until Filled: Yes

Special Instructions to Applicant
N/A.

To apply, visit https://jobs.uiw.edu/postings/26871

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).