Company Name:
Ross University School of Medicine
Approximate Salary:
Not Specified
Location:
Miramar, Florida
Country:
United States
Industry:
Other
Position type:
Full Time
Experience level:
1-2 Years
Education level:
Bachelor's Degree

Registrar Advisor

 

 

The Registrar Advisor is responsible for conferring Doctorate of Medicine degrees to ensure potential graduates can begin their medical residencies as scheduled. In addition, they conduct regular degree audits and provide counseling to students regarding University policies and procedures related to enrollment, records, registration and providing excellent customer service to internal and external customers. The Registrar Advisor is also responsible for processing a high volume of student information through the Banner student information system and SalesForce CRM. This position will be part of the Office of the Registrar team as well as part an integrated student advisement team working collaboratively with other student facing colleagues to provide support services to students. All of these responsibilities require a high degree of accuracy and attention to detail and a moderate to high level of independent judgment and discretion. This position reports to the Associate Registrar for Registrar Advising.

 

  • Conferring medical degrees for graduates which includes performing medical degree audits, which involves a detailed, comprehensive review of student academic records to ensure that all degree requirements have been met. Communicates with students regarding the status of graduation application and degree audit and counsels them regarding any outstanding requirements or issues. Tracks degree audit status using SalesForce CRM and updates students' records in Banner.
  • Tracks student performance and scores on NBME Comprehensive exams, USMLE Step exams and NBME Clinical Subject Examinations in Banner to advise them on degree progression, timeline, and deadlines.
  • Processes and tracks any and all attrition related statuses in Student Information System (SIS). These processes involve interpreting and applying University policies and communicating decisions to students. Updates student's statuses in Banner per weekly and periodic reports and sends proactive notifications to students regarding status changes while advising on how gaps impact their timeline and degree completion.
  • Run weekly reports to ensure students are in correct statuses and accurate data is reflected in Banner.
  • Responsible for the managing of their student alpha cohort which includes running reports independently and maintaining spreadsheets to manage student statuses and graduation requirements.

  • Answers phone calls and responds to and resolves SalesForce inquiries.

  • Counsels students regarding University policies and procedures regarding enrollment, records and registration and provides excellent customer service

  • Works collaboratively with all student facing services to advise students and serve as an expert to peers on University policies

  • Participates and contributes to other Registrar department initiatives and process improvements.

  • Conducts presentations to students, faculty, and staff regarding academic policy and degree requirements.

  • Convenes with Associate Registrar's, University Registrar, Associate Dean for Academic and Student Operations, and Assistant Director of Clinical Student Conduct & Development on student and administrative issues impacting student progress and/or outcomes.

  • Maintains professionalism through language, action, and dress code at all times.

  • Completes other projects and duties as assigned by the Associate Registrar and/or University Registrar


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree required.
  • Minimum of 1-2 years of customer service experience required. Higher education experience, preferably in an enrollment or records setting (Registrar or Admissions), a plus.
  • Strong verbal and written communication skills, problem-solving skills, attention to detail and accuracy are a must.
  • Ability to make decisions independently and work with minimal supervision.
  • Demonstrated abilities to work independently and as part of a team.
  • Must be a quick learner in a fast-paced office environment.
  • A positive attitude and ability to plan and adapt to change required.
  • Strong customer service skills required.
  • Strong computer skills, including experience with MS Office and database applications. Knowledge of student information systems, preferably Banner, a plus.
  • Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures a plus.